Privacy Policy of St. Sofia Golf Club & SPA Hotel

Effective from: January 1, 2025

1. Introduction

Welcome to St. Sofia Golf Club & SPA Hotel!

We respect the privacy of our guests and are committed to protecting their personal data. This Privacy Policy describes how we collect, use, store, and protect our clients’ personal information.

2. What Personal Data Do We Collect?

We may collect the following categories of personal data:

• Identification Data: Name, surname, date of birth, identification document.
• Contact Data: Phone number, email address, mailing address.
• Reservation Data: Stay dates, room preferences, special requests.
• Payment Data: Payment details, credit/debit card information (processed by certified payment operators).
• Visit Data: IP address, device used to access our website, cookies, and similar technologies.
• Other Data: Any additional information voluntarily provided by the guest.

3. How Do We Use Your Personal Data?

The collected data is used for the following purposes:

• Processing reservations and providing services.
• Maintaining customer profiles and communicating with guests.
• Improving the quality of offered services.
• Complying with legal requirements and regulations.
• Marketing and promotional activities (only with prior consent).
• Protecting the rights and security of our guests and staff.

4. With Whom Do We Share Your Personal Data?

We do not sell or distribute your personal data without a valid reason. However, we may share information with

• Payment service providers for processing payments.
• Partners and suppliers engaged in providing hospitality services.
• Competent government authorities if required by law.

5. Data Security and Storage

We apply appropriate technical and organizational measures to protect personal data from unauthorized access, loss, or misuse. Personal data is stored only for the necessary period in accordance with legal regulations.

6. Your Rights

Under applicable law, you have the right to:

• Access your personal data and receive information about its processing.
• Correct inaccurate or incomplete data.
• Delete your personal data (“right to be forgotten”).
• Restrict or object to the processing of your personal data.
• File a complaint with the relevant supervisory authority.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience. You can control the use of cookies through your browser settings.

8. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy as necessary. All changes will be published on our website.

9. Contact

If you have any questions or wish to exercise your rights, you can contact us at:

• Address: Ravno Pole, Preslav Street 1
• Email: g.panchev@stsofiagolf.com
• Phone: +359 882 405 715

Thank you for choosing St. Sofia Golf Club & SPA Hotel!

We care about your privacy.